Question 1

How fast does the offer come back?

Accepted Answer

Within 24 hours, most of the time faster. Send the year, make, model, mileage, and a couple photos. We come back with a real number — not a range.

Question 2

How do you decide the price?

Accepted Answer

Market data, condition, mileage, options, and what we know that exact car sells for around here. We pay more than a trade-in number because we retail the car ourselves instead of sending it to auction. If you've already got an offer in hand, send it over — in most cases we beat it, and if we can't, we'll tell you straight.

Question 3

Do you buy older cars or cars with high mileage?

Accepted Answer

Yes. A 12-year-old Camry with 150,000 miles is still a car somebody in Queens needs. We buy across every price range — you don't need a newer car to get a real offer.

Question 4

Do you take cars with a loan, dents, or accident history?

Accepted Answer

Yes to all three. We pay off the loan or lease directly with your lender at closing. Cosmetic damage and accident history aren't dealbreakers — we just need to know upfront so the offer holds.

Question 5

Do you buy cars in NYC, Long Island, and out of state?

Accepted Answer

All the time. We pick up across NYC, Nassau and Suffolk County, and the broader tri-state — usually within a day or two. Out-of-state cars are routine: we arrange transport, handle the paperwork remotely, and send payment the same day you accept.

Question 6

How does payment work?

Accepted Answer

Wire transfer is standard, same day you accept the offer and sign the title. Cashier's check on request. Funds clear before the car moves.

Question 7

Should I sell you my lease return instead of turning it in?

Accepted Answer

Get a number from us first. If your car is worth more than the lease buyout, that difference belongs to you — not the dealer taking the car back. It takes one phone call to find out.

Question 8

Will you beat my CarMax or Carvana offer?

Accepted Answer

In most cases, yes. Those services run generic algorithms. We know what cars actually sell for in Queens and Long Island and we price accordingly. Send us your written quote and we'll come back with our number the same day.

Question 9

How are your cars inspected?

Accepted Answer

Every car is inspected before it hits the lot — engine, transmission, brakes, suspension, electronics, fluids, and tires. New York State certified. New oil and any due maintenance handled before you drive it home.

Question 10

Can I see the Carfax?

Accepted Answer

Yes, on any car, and we'll pull it up before you finish asking. If there's something on the report, we'd rather show you and explain it than have you find it later.

Question 11

Can I get financed with bad credit or no credit history?

Accepted Answer

Usually. We work with lenders who look at income and stability, not just a score — first-time buyers, no credit history, ITIN, and rebuilding credit are all routine for us. Approvals typically come back within 24 hours.

Question 12

What's the total price? Are there hidden fees?

Accepted Answer

The price you see is the price you pay. One flat $595 dealer fee — no prep fees, no reconditioning fees, no market adjustments. Your total is listing price plus tax, registration, and that $595. Screenshot any car and text it to us and we'll send your full out-the-door number the same day.

Question 13

Is there a warranty?

Accepted Answer

Most cars come with a 3-year warranty covering engine, transmission, and drivetrain. Extended coverage is available if you want more. Every purchase also includes one free oil change and one premium car wash, good for a year.

Question 14

Can I trade in my current car?

Accepted Answer

Yes. Same-day appraisal on whatever you're driving. We can roll your equity into the purchase, or cut you a check for the difference. You don't have to buy from us to sell to us.

Question 15

Which car should I get for my family?

Accepted Answer

Depends on how many kids, how much gear, and your budget. Sitting in three of them for ten minutes settles it faster than a week of research. Come by and we'll pull whatever you want to compare — no pressure to buy that day.

Question 16

Can I see a car before I buy?

Accepted Answer

Of course. Walk in any day Mon–Sat 11–7, or call ahead and we'll have the car ready, warmed up, and clean. Out-of-town buyers: we'll do a video walkaround and you're welcome to arrange an inspection with any independent mechanic you choose.

Question 17

What brands do you carry?

Accepted Answer

Toyota, Honda, Nissan, Ford, Chevrolet, Hyundai, Kia, Jeep, Subaru, Mazda, BMW, and Mercedes-Benz most often — plus Lexus, Volkswagen, Acura, and whatever else comes through. Sedans, SUVs, minivans, and trucks at every price point.

Question 18

What's the most reliable used car for a family?

Accepted Answer

Toyota and Honda have the longest track records — RAV4, CR-V, Highlander, Pilot, Sienna, Odyssey. Subaru is a strong pick for New York winters. Hyundai and Kia give you more equipment for the money and often have factory warranty left.

Question 19

Are used BMWs and Mercedes expensive to own?

Accepted Answer

More than a Camry, less than the internet claims — if you buy one that was maintained. We service them in-house, so we can tell you what a specific car is likely to need and roughly what it costs before you commit.

Question 20

Do you have three-row SUVs and minivans?

Accepted Answer

Regularly. Highlander, Pilot, Telluride, Palisade, Traverse, Explorer for three rows; Sienna, Odyssey, and Carnival for minivans. They move quickly, so call to check what's on the lot right now.

Question 21

Do you have anything under $10,000?

Accepted Answer

Often, yes. We work every price range — a first car for a teenager and a nearly-new family SUV are both normal days here. Tell us your budget and what you need it for and we'll show you what fits.

Question 22

How do out-of-state sales work?

Accepted Answer

We coordinate transport with insured carriers, handle the title transfer remotely (you sign and overnight us the title and a power of attorney), and send payment the day documents are received. Most out-of-state deals close within a week.

Question 23

Do you handle sales tax and registration for out-of-state buyers?

Accepted Answer

We provide all sales documentation; sales tax and registration are typically handled in your home state at your DMV. We'll walk you through exactly what your state needs.

Question 24

What about temporary plates and driving the car home?

Accepted Answer

We can issue NY temporary plates if you're driving the car home within the tri-state. For longer distances, transport is usually the better call and we'll arrange it.

Frequently Asked Questions

Do you offer financing?

Can I sell my car to E plus Auto Group?

Do you help with DMV paperwork?

Do you deliver out of state?

I am an international student — can I buy a car here?

Where are you located?

What is the 15-day purchase protection?

E plus Auto Group